Good morning and welcome. I'm posting a piece written, impromptu, by a Swedish artist of my acquaintance. Please pay attention in particular to the last line.
Sales, Facts and Greed
Not long ago I got a sales position at an insurance company. My first goal was to learn about the products. It did not take many days until my manager told me that this was not what I needed to do. Sales are emotions you do not need facts.
The other day I called my credit card company. I was told my card was enrolled in an extra cash-back program and I had so far accumulated 1200 dollar, a reasonable amount. I went to the web site to learn how they could be used. I called costumer service to ask a few questions. I was excited to learn I could among other things fly internationally. I arranged a trip with friends and went back onto the web site to purchase the ticket, 510 dollars. Neither the web site nor customer service told me that the extra cash-back program is a discount program. Buying the ticket would add another 51 dollars to my cash-back amount but I could only use 12. It is a trap; the more I try to reduce, the more it will grow.
I called customer service this time to inquire about a new card and different benefit programs. I got all the information on how to acquire cash-back or points however there were no information on how to use them. The woman I was talking to let me know that she was only allowed to say what was posted on her screen. She might have known the answer but she was not allowed to tell me.
Well, if sales are about emotions. Madoff used just this. His costumer did not ask for facts they were satisfied with emotions.
A capitalistic system relies on the market/customers. We consumer need to be well informed to do healthy and accurate decisions for our own benefit or the system will in the long term deteriorate.
America would look very different if sales were to serve people to get what they want in a long-term perspective. As long as greed rules we need regulations. What about using bailout money to build new institutions with other goals than greed?
By Ragna Berlin, Brooklyn, April 18, 2009
Thank you for listening, ma'am.
Today I am writing about Bacchus Kirk – ...
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